LEGAL / PRIVACY
Last updated: August 2026
RealIgnite respects your privacy. This policy explains what information we collect, why we collect it, how we protect it and the choices available to you when you use our website or services.
1. Information we collect
We may collect your name, business name, email address, phone number, website address, information submitted through our forms, billing or transaction details, project communications and basic website analytics or device information.
2. How we use your information
We use information to respond to enquiries, prepare quotes, plan and deliver websites or creative work, manage maintenance and support, process payments, send service communications, improve our website and services, and meet legal or administrative obligations.
3. Payments and service providers
Payments and some service functions may be handled by trusted third-party providers. Those providers process information under their own privacy terms. RealIgnite does not intentionally store full payment card details on this website.
4. AI and third-party tools
We may use reputable hosting, analytics, form, email, design, automation and AI-assisted tools to deliver services. We limit the information shared to what is reasonably necessary and avoid entering sensitive personal information into these tools unless required and appropriately handled.
5. Storage and security
We take reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure. No online system can be guaranteed completely secure. Information may be stored by providers in Australia or overseas, depending on the services used.
6. Sharing your information
We do not sell personal information. We may share information with service providers, contractors or professional advisers where reasonably necessary to deliver services, operate the business, protect our rights or comply with law.
7. Access and correction
You may ask what personal information we hold about you or request a correction. We may need to verify your identity before responding and may retain information where required for legal, tax, dispute or record-keeping purposes.